Accessibility Statement

Accessibility Statement

Accessibility Statement

Accessibility Statement for The Wallace Collection

This accessibility statement applies to The Wallace Collection website that launched on 19 June 2018: www.wallacecollection.org

This website is run by The Wallace Collection.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

To help make The Wallace Collection website a useful resource for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for disabled people, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the The Wallace Collection website.

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • videos do not have captions
  • some of our online forms may be difficult to navigate using just a keyboard
  • there’s a limit to how far you can magnify the map on our ‘visit us’ page

We are working hard to improve the accessibility of our website, and you can find more details on the timescales for the improvements below.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille:

Email: enquiries@wallacecollection.org

Call: 020 7563 9500

We’ll consider your request and get back to you within 5 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you enjoyed using The Wallace Collection website, had trouble with any part of it or find any problems that aren't listed on this page, or you think we're not meeting accessibility requirements, please get in touch with the Communications Team:

Email: press@wallacecollection.org

Call: 020 7563 9500

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our galleries have audio induction loops.

Find out how to contact us or visit our access page for details on what facilities and assistance we offer visitors during their visit.

Technical information about this website’s accessibility

The Wallace Collection is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
1.1.1: Non-Text Content

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

There is 3D content that some screen readers cannot translate or provide alternative audio content for. This feature also requires users to drag and rotate the 3D models which may be inaccessible to some people. This fails WCAG 2.1 success criterion 1.1.1 (Non-Text Content).

There is some 3D content that is incorrectly labelled for screen readers. This fails WCAG 2.1 success criterion 2.4.3. (Focus Order).

There is 3D content that requires a mouse to interact with, causing difficulty for users who cannot easily drag the mouse while holding the buttons. This fails WCAG 2.1 success criterion 2.5.1. (Pointer Gestures).

There are no plans yet to update this plugin, however in the meantime and where possible, we will provide additional supporting content that corresponds to the 3D content on the relevant pages.

1.2.2: Captions / 1.2.3: Audio Description or Media Alternative (Prerecorded)

Some videos do not have captions or an Audio Described alternative. Where the video is not providing similar information in a different form, this fails WCAG 2.1 success criterion 1.2.2 (Captions) and/or WCAG 1.2.3 Audio Description or Media Alternative (Prerecorded).

1.3.1: Info and Relationships

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured or tagged in a way that makes them accessible to a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships).

Disproportionate burden

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on our business such as trustee papers, and forms published as Word documents.

By the end of March 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Historic Content

There are no plans to update all historic content but where possible, and on request, we may be able to provide information in alternative formats.

What we’re doing to improve accessibility

We are working hard to improve our accessibility.

Throughout September to December 2020, we are working to provide alt text on all the images used on the website.

We aim to have transcripts of all videos used on the website by December 2020.

By the end of March 2021, we plan to either fix inaccessible PDFs or replace them with accessible HTML pages.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020.

This website was last tested in September 2020. The test was carried out by Numiko on behalf of The Wallace Collection.